Privacy Policy of Klerv

This Privacy Policy sets forth in detail the practices adopted by Klerv (“we,” “our,” “us,” or “the Company”) in relation to the collection, use, processing, storage, and disclosure of personal information provided by individuals (“you,” “your,” or “users”) who visit and interact with our website hosted on the Shopify platform and accessible in India. Klerv respects and values the privacy of every individual and is committed to maintaining the highest standards of protection of personal information in accordance with the provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”), and any other applicable Indian laws, together with internationally recognized best practices, where relevant. By accessing and using our website, placing orders for our products, creating an account, subscribing to our communications, or otherwise interacting with our online services, you expressly acknowledge and consent to the terms of this Privacy Policy.

The objective of this Privacy Policy is to provide you with a clear, precise, and professional articulation of how Klerv manages your data, the categories of data collected, the legal grounds for such collection, the measures undertaken to safeguard your data, the circumstances under which your data may be shared with third parties, the rights available to you as a data subject, and the procedures by which you may exercise such rights. This Privacy Policy applies exclusively to our website and the data collected therein. It does not extend to offline events, third-party websites, or services that may be accessible through hyperlinks or references placed on our website.

Collection of Information

In the course of providing you with access to our website and enabling you to purchase our products, Klerv collects both personal information and non-personal information. Personal information refers to any information that can be used to identify you, either directly or indirectly. This includes, but is not limited to, your full name, email address, mobile number, billing and shipping address, payment-related information, and any other identifiers you voluntarily provide when creating an account or placing an order. Sensitive personal data or information, as defined under the SPDI Rules, may include details such as your financial information, including credit or debit card details, bank account information, and payment authentication details, which are collected only for the limited purpose of processing transactions securely.

Non-personal information refers to data that does not directly identify you. This may include your browsing behavior, device type, IP address, browser type, time zone settings, operating system, referral sources, website usage statistics, and cookie identifiers. Such information is collected automatically through cookies, tracking technologies, and server logs for the purposes of improving user experience, monitoring website performance, enhancing security, and analyzing consumer behavior in aggregate.

Purpose and Use of Information

Klerv processes your information strictly in accordance with lawful purposes. The information you provide is used primarily for processing and fulfilling your orders, verifying your identity where necessary, facilitating secure payments, delivering products to your designated address, and providing you with order-related notifications. Additionally, we may use your contact information to communicate important service-related messages, such as confirmations, updates regarding the status of your purchases, security alerts, and changes to our terms or policies.

Furthermore, subject to your consent where applicable, Klerv may use your information for marketing purposes, including sending newsletters, promotional offers, and product updates that we believe may be relevant to you. We may also analyze usage trends, customer preferences, and website interactions to improve our website design, optimize our product offerings, and personalize your shopping experience. In certain cases, anonymized or aggregated data may be used for research, reporting, or business intelligence purposes without directly identifying any individual user.

Legal Basis for Processing

Klerv’s collection and use of your personal data are grounded in the following legal bases: (i) your explicit consent, provided when you voluntarily submit your information on our website; (ii) contractual necessity, where data is required for processing orders, executing transactions, and delivering products as per our agreement with you; (iii) compliance with applicable laws and regulatory obligations; and (iv) legitimate business interests, including fraud prevention, security enhancement, website optimization, and improvement of customer services.

Consent

By using our website, you expressly consent to the collection, storage, processing, and disclosure of your information in accordance with this Privacy Policy. You acknowledge that consent is voluntarily given by you and may be withdrawn at any time by contacting us, subject to the limitations imposed by applicable laws and our contractual obligations. Withdrawal of consent may, however, restrict your ability to access certain features of our website or place orders for our products.

Disclosure of Information

Klerv maintains a strict policy of confidentiality and does not sell, rent, or otherwise disclose your personal information to unaffiliated third parties for commercial purposes. However, disclosure may occur under specific circumstances, including to trusted third-party service providers engaged by Klerv to facilitate essential operations of our website. Such service providers may include Shopify (our e-commerce hosting platform), payment gateways and financial institutions for transaction processing, logistics and courier partners for product delivery, IT support providers, analytics partners, and cloud hosting services. These third parties are contractually bound to handle your data in compliance with applicable laws and solely for the purpose of providing their respective services.

Additionally, Klerv may disclose your information where required to do so under applicable law, pursuant to lawful requests by government or regulatory authorities, for the purpose of responding to legal process, or for protecting the rights, property, or safety of Klerv, its users, or the general public. In the event of a merger, acquisition, or restructuring involving Klerv, your personal information may form part of the transferred assets, subject to continued protection under this Privacy Policy.

Data Retention

Klerv retains your personal information only for as long as is reasonably necessary for fulfilling the purposes outlined in this Privacy Policy, including the completion of transactions, compliance with legal and regulatory requirements, resolution of disputes, and enforcement of agreements. Data that is no longer required will be securely deleted, anonymized, or otherwise disposed of in a manner that ensures protection against unauthorized access or misuse.

Data Security

Klerv adopts industry-standard security practices and procedures to safeguard your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive payment data, use of secure sockets layer (SSL) technology, restricted access to personal information on a need-to-know basis, and regular monitoring of our systems for vulnerabilities and potential threats. While we strive to maintain the highest level of security, you acknowledge that no method of transmission over the internet or method of electronic storage is entirely secure, and Klerv cannot guarantee absolute protection of your data.

Cookies and Tracking Technologies

Our website uses cookies and related tracking technologies to improve website functionality, enhance user experience, and collect analytical information. Cookies are small files placed on your device that enable recognition of your preferences, storage of session information, and delivery of personalized content. You may configure your browser settings to decline cookies or alert you when cookies are being placed, though doing so may affect the functionality and performance of our website.

Third-Party Links

Our website may contain links to external websites or services operated by third parties. Klerv is not responsible for the privacy practices, data collection, or content of such external websites. We strongly encourage you to review the privacy policies of those third parties before disclosing your personal information.

Children’s Privacy

Klerv does not knowingly collect or solicit personal information from individuals under the age of eighteen (18) years. If we become aware that personal data has been collected from a minor without verifiable parental consent, we will promptly delete such information. Parents or guardians who believe that their child has provided personal data to Klerv may contact us for immediate redressal.

Your Rights

As a user of our website in India, you possess certain rights concerning your personal information. These rights include the right to access your data, the right to request correction or updating of inaccurate information, the right to withdraw consent, and the right to request deletion of your personal information where retention is no longer necessary. To exercise any of these rights, you may contact us at the details provided below. Klerv will endeavor to respond to such requests within a reasonable period of time, subject to applicable laws and legitimate business requirements.

International Transfers

While Klerv primarily processes and stores personal data within India, certain data may be transferred to servers or third-party service providers located outside India, including in jurisdictions that may not have equivalent data protection laws. In such cases, Klerv ensures that adequate safeguards are implemented, including contractual obligations, to ensure continued protection of your personal information.

Amendments to Policy

Klerv reserves the right to amend, modify, or update this Privacy Policy at its discretion at any time. Any significant changes will be communicated to you through our website or by other reasonable means. Your continued use of the website following the publication of such updates constitutes acceptance of the revised policy.

Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Privacy Policy shall fall under the exclusive jurisdiction of the competent courts located in India.

Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data by Klerv, you may contact us at:

Klerv
Email: support@klerv.com
Contact Number : +91-9363939798